Phases of Design Thinking Process.                                                                                                                                                                                 More

Design Thinking is the new core

Can design thinking change company culture? Design thinking relies heavily on employees to step out of their comfort zones & contribute innovative ideas to the

Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075                                                                                                                                                     More

For those into service design: Data and Viz: with a design thinking approach

[promote a service]Also Design Thinking Approach :: Service Design Portfolio by Amy Cotton, via Behance

colours feel a little clunky but the mix of icon and line to indicate a path through options inspired the use of a sankey diagram to structure the questions in the PLS document.

Infographic about journey, in similar style to London Underground map with pictograms / reason I didn't know about that what kind of looks like of customer journey map.

A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design

A human-centered service blueprint: A Hair Salon app. Actually some of the new salon tech has these features built in;

If we apply the analogy of Design Thinking as a journey, having good travel partners is important to safely and successfully arriving at your desired destination. The process of Design Thinking takes you into unknown and sometimes uncomfortable territory. Members of a Design Thinking team need to be open minded, curious, collaborative and allow their assumptions to be challenged, ready for change, and be adaptable. Yes, that’s a lot, but it’s worth the effort as it creates a great team…

Design Thinking: Select the Right Team Members and Start Facilitating

If we apply the analogy of Design Thinking as a journey, having good travel partners is important to safely and successfully arriving at your desired destination. The process of Design Thinking takes you into unknown and sometimes uncomfortable territory. Members of a Design Thinking team need to be open minded, curious, collaborative and allow their assumptions to be challenged, ready for change, and be adaptable. Yes, that’s a lot, but it’s worth the effort as it creates a great team…

Measuring—and delivering—what consumers really want

The 30 Elements of Consumer Value: A Hierarchy

When customers evaluate a product or service, they weigh its perceived value against the asking price. 30 “elements of value”—fundamental attributes in their most essential and discrete forms.

Interesting basic templates for service design. Kinda wish they didn't remind me of Christmas but it's always great to have open-source templates!

This toolkit is an introduction to the methodology of service design. With a simple step-by-step plan we offer you a practical do-it-yourself guide. This toolkit on service design is the outcome of a partnership between Namahn and Design Flanders.

Journey Mapping Process Effective Customer Journey Maps Based on the research, create personas that represent your custome...

Journey Mapping Process Effective Customer Journey Maps Based on the research, create personas that represent your custome.

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