Leanna Wilding

Leanna Wilding

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Leanna Wilding
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Amazing Customer Service

Motivational customer service keynote speaker, expert and author Shep Hyken specializes in customer service, loyalty, engagement and customer experience.

Why Companies Should Focus on Customer Experience #infographic

Customer experience is more than customer satisfaction. It is the sum of your customers' perceptions of their interactions with your company across all channels. Customer experience should be positive, memorable and unique for loyalty to grow.