More ideas from Lisa
Semana 26 - Banking Must Adopt a Digital Customer Journey Perspective

Buy Commerce and Savings Flat Illustration by Bloomicon on GraphicRiver. Flat design vector illustration concept with icons of retail commerce and marketing elements such as promotion, coupo.

Zaka Mian on Transforming Customer Journeys – Lloyds Banking Group Digital Blog

Zak Mian on Transforming Customer Journeys

Customer Journey/ Experience Map

Customer Journey / Experience Map - The PowerPoint template collection includes definitions, layouts and examples of professional Customer Experience Maps.

Customer Experience

See your company in a whole new light with the CX ViewPrint. Seeing your company’s activities as your customers see them is often the critical difference between an "ok" company and a great company.

Get to Know Your Customer Experience Lifecycle #CXM, from CMSWire. This model…

Get to Know Your Customer Experience Lifecycle from CMSWire. This model works for ecommerce, but for public service, the Experience part is more complex, I feel.

Customer Journey Concept for a pitch

The Customer Journey Mortgage Products - experience map going back and forth between offline and online experiences with proposed solutions