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This is service design thinking book - click through to website. Good handbook to explain what service design is and to outline commonly used methods and techniques

Source #1: This particular e-book called, “Adaptive Path’s Guide to Experience Mapping”, covers experiencing mapping thoroughly. But I thought this was a great resource for it.

Adaptive path's guide to experience mapping

IDEO - Human-Centered Design Toolkit: An Open-Source Toolkit To Inspire New Solutions in the Developing World

The service blueprint shows an overview of different user scenarios. The red line indicates the quality of the experience.

The service blueprint shows an overview of different user scenarios. The red line indicates the quality of the experience.

Methods Service Pack - Implementation of Innovative Ideas in the Public Sector

MPS report

ISSUU - MPS report de Service Design Innovation Mdes at the London College of Communication

Design thinking for designing and delivering services by Zaana Howard via slideshare

Workshop run for QULOC (Queensland University Libraries Office of Cooperation), Friday 17 May

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Design Thinking: The essential ability to combine empathy, creativity, and rationality to meet user needs and drive business success.

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